[A]'s founder spoke at Information Development World (IDW) on Nov. 28, 2017 presenting a talk titled, "What Chatbots Can Do When You Engineer Content for Them." The author of Content Engineering for a Multi-Channel World, Cruce examined how to engineer multi-channel content at scale for chatbots and voice interfaces. Attendees learned how chatbots give customer service and other Q&A content new interactive life, and how structured, semantically-rich content helps to efficiently deliver consistent customer experiences.
Information Development World: Creating Machine-Ready Content
IDW is an intimate, three-day, laser-focused, guided journey designed to prepare you for the coming artificial intelligence revolution. We bring together an impressive roster of knowledgeable content professionals—innovators, artists, scientists, engineers, academics, and business leaders—in one big room and take you step-by-step through the topics that matter.
Shorter sessions. Laser-focused. No nonsense. No amateurs. No meaningless blabber.
What you will learn.
Your guided journey begins with a focus on the business activities, processes, competencies, and tools required to take full advantage of chatbots, voice interfaces, and intelligent agents. Each day has a specific focus and is divided into bite-sized chunks, making it easy for you to have a-ha moments. Daily mini-workshops help you identify next steps you’ll need to prepare your content for the future.