This expert-led discussion dives deep into journey maps and how to make customer-centric decisions.

Hear how to identify opportunities with intelligent content delivery methods that better engage users and customers.

Key Takeaways:

  • Uphold cross-functional collaboration for journey mapping.
  • Understand your customer's needs and pain points.
  • Fully embrace omnichannel marketing practices.
  • Identify areas of opportunity within every stage of the customer journey

Additional Resources

See the full picture – watch the OmnichannelX webinar, Patterns that Matter for Omnichannel

Listen to the 2020 Omnichannel Roundtable edition and learn how other leaders tackle strategies and operations to make personalized content possible.

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