Discover the relationship between people, processes, and technology to support seamless omnichannel experiences.
Gain insight into the benefits of mapping the customer journey to build customer-oriented architectures. Learn to deliver reliable and flexible experiences that seamlessly adapt to customer needs
- Gain awareness of the real needs and preferences of customers across omnichannel journeys
- Ensure consistency of experience across channels
- Unify knowledge in a coherent way for easier, more intelligent customer experiences
See the full picture – watch the OminchannelX webinar, Patterns that Matter for Omnichannel
Get caught up with the 2021 Omnichannel Roundtable and learn how leaders tackle goal-oriented, omnichannel customer journeys.