Discover the relationship between people, processes, and technology to support seamless omnichannel experiences. 

Gain insight into the benefits of mapping the customer journey to build customer-oriented architectures. Learn to deliver reliable and flexible experiences that seamlessly adapt to customer needs

Key Takeaways:

  • Gain awareness of the real needs and preferences of customers across omnichannel journeys
  • Ensure consistency of experience across channels
  • Unify knowledge in a coherent way for easier, more intelligent customer experiences

Additional Resources 

See the full picture – watch the OminchannelX webinar, Patterns that Matter for Omnichannel

Get caught up with the 2021 Omnichannel Roundtable and learn how leaders tackle goal-oriented, omnichannel customer journeys.