Unlock the approach to omnichannel architecture
See how leaders are pulling together multiple systems to create the best experience based on the specific needs of infrastructure, organizational priorities, and user expectations.
Learn about the work practitioners do to break down the elements needed for a successful
omnichannel architecture, integrated with personalized navigation and search powered by ontologies.
Key Takeaways:
- Deliver personalized journeys across all channels
- Scale efficiently and consistently with content reuse
- Lead users to the information they need
- Develop the correct taxonomies, knowledge, and information architecture
Additional Resources
Watch the OminchannelX webinar
Patterns that Matter for Omnichannel
Get caught up with the
2021 Omnichannel Roundtable and learn how leaders tackle goal-oriented, omnichannel customer journeys.
