Omnichannel Customer Experience Roundtable - Part 2

Join our panel of content experts to discover the necessity of moving towards a goal-oriented, omnichannel customer journey. Learn how to diagnose and repair pain points in your organization’s customer experience, and hear career advice from professionals on how to thrive in the content industry.

Core Discussion Topics

• Organizational structures in major companies
• Governance dynamics
• Understanding your audience’s needs
• Omnichannel Customer Journeys
• Culture shifts that lead to omnichannel experiences
• Career advice for new graduates and content creators

Watch the video preview

Participants

1. Ashley Faus - Content Strategy Lead at Atlassian
2. Christopher Strebel - Digital Content eXperience Manager at WHO
3. Erica Jorgensen - Senior Content Designer at Microsoft
4. Noz Urbina - Founder, Urbina Consulting and Co-Founder OmnichannelX Conference
5. Cruce Saunders - Founder and Principal at [A]