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Omnichannel Technology and Platforms


Hosted by Cruce Saunders of [A], join our panel of experts to dive into what it means to create truly Omnichannel content, and discover tips and tricks on creating personalization in each step of the customer journey.

This Roundtable was sponsored by the OmnichannelX conference. For more information, visit omnichannelx.digital

OmnichannelX brings together the best and the brightest to share success stories, tell of early failures, and explain the techniques used to make omnichannel content orchestration and personalization initiatives work.

Core Discussion Points:

  • What is Omnichannel Content?
  • Who uses omnichannel content, and why is it important?
  • How can we create systems that utilize omnichannel content?
  • What is the importance of chatbots?
  • What does the future of omnichannel look like?

More from this Series

Omnichannel Customer Experience Roundtables

Attendees

Aaron Bradley
Knowledge Graph Strategist
Chris Schmechel
Information Architect at Electronic Arts
Coraline Krak
Lead Conversion Designer at Crossphase
Cruce Saunders
Founder and Principal
Noz Urbina
Founder at Urbina Consulting, Co-Founder of OmnichannelX Conference

Continue the conversation and visit the OmnichannelX conference web page

OmnichannelX brings together the best and the brightest to share success stories, tell of early failures, and explain the techniques used to make omnichannel content orchestration and personalization initiatives work.

For more about the conference, visit omnichannelx.digital

More About The Content Order

This Roundtable was organized by the Content Order, a free membership program hosted by [A]. The Content Order is open for anyone invested in the future of content.

Sign-up to view the full Roundtables plus access to member-only exclusive content and additional roundtables.

As enterprise content publishers work towards omnichannel ICX, we need to overhaul our content ecosystems including massive changes across people, processes, and technology. The new order of content intelligence has been driven by educated leaders working hard to achieve a new way of working with content, enterprise knowledge, and customer experiences.

The Content Order is part of the solution, starting with education and idea-sharing.