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Glossary Directory
Content
What is acquired, managed, and leveraged in order to engage and inform people. Content includes text, images, video, audio, data, as well as any other medium of communication.
Key Resources
A Playbook for the Future of Content Creation
Article
As the complexity of content creation increases, we need a playbook that sets rules, guidelines and processes to produce intelligent content
CX Winners Make Content a Priority
Video
See the importance of companies adapting to the changing world of content experiences.
Best Practices for Managing Increased Content in a Chaotic World
Article
Follow these Best Practices to successfully manage large volumes of unstructured and structured content for content reuse and omnichannel content delivery.
Facilitating the Flow of Content
Video
Learn how the Content Services Organization (CSO) facilitates the flow of content between teams.
Forecasting The Future of Content
Article
Stay ahead of content production trends with content intelligence. Forecast the future and reach diverse audiences with personalized, relevant content.
Fixing Broken Content: How to Make it Scalable
Video
Ready to take the next step to deliver intelligent content? See examples of organizations that transformed company chaos into a harmonious blend of systems and people with the COM.
How much is your content worth?
Article
[A] is seeking a select group of six enterprise organizations to help launch a new program aiming to understand what content is worth in real dollars.
History of Content
Video
Let's explore the evolution of content from tribal storytelling to its significance as a crucial tool in digital marketing.
Legacy Content: Transform and Enrich it
Article
Learn what it takes to make content portable through the many tools and channels of its full lifecycle
Inspire, Motivate, and Move Customers with Content
Video
Content that moves and shapes itself like the current of a stream, allows customers to easily flow down the path of least resistance.
Managing Content In A Fractal Enterprise
Article
Content - the basis of customer experiences - originates from numerous functions within enterprises. Read how to manage content in such a fractal context.
The Problem with the Old Way of Producing Content
Video
Learn the best way to transform content processes to pursue omnichannel customer experiences.
The Future of Content Starts with Collaboration
Article
Intelligent content is the key to Information 4.0 and all of it depends the collaboration of people, professionals of various domains, and even machines.
What Is Content Convergence?
Article
Content Convergence - What is it and how to prepare content to deliver the best customer experience possible across a multitude of channels and platforms
To provide a more personal content experience, social features, and better understand needs, cookies are used to process session and personal data.
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To provide a more personal content experience, social features, and better understand needs, cookies are used to process session and personal data.
Learn More
To provide a more personal content experience, cookies are used to process data.
Learn More