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Glossary Directory

Customer Experience (CX)

A customer’s perceptions and related feelings as caused by both one-time interactions and cumulative interactions with an organization’s employees, systems, channels, or products.

Key Resources

Content Engineering Series: Key Ingredients for Intelligent Customer Experience
Content Engineering Series: Key Ingredients for Intelligent Customer Experience
Article
Hear from multiple practitioners and leaders within the industry today on the Content Engineering practices needed for Intelligent Customer Experiences (ICX).
Exploring the Customer Experience Trinity: Content, Customer, and Context
Exploring the Customer Experience Trinity: Content, Customer, and Context
Article
Scaling up your business begins with good customer service. Learn with Alan J. Porter of Nuxeo how to build functional, personalized customer experiences.
The Customer Experience Trinity: Uniting Customer, Content, and Context
The Customer Experience Trinity: Uniting Customer, Content, and Context
Article
Understand the emerging importance of the CX trinity: uniting customer, content, and context.
What is Intelligent Customer Experience?
What is Intelligent Customer Experience?
Article
An introductory look at Intelligent Customer Experience, what they are, and how to deliver them.