Engineering content unlocks personalization capabilities. Key elements for personalization include: taxonomies, semantic tagging, Content-as-a-Service
Omnichannel content requires content that is modular, enriched with metadata and portable. Learn about Standards and governance for Content Engineering
Discover the new organizational model that supports content intelligence by incorporating Content Strategy, Content Engineering, and Content Operations practices within an overall Content Services Organization (CSO).
Digital Marketing for Associations & Non-Profits: Exploring the technology landscape for member loyalty, digital marketing and automation
Is unifying technical content sets into a broader ecosystem an impossible journey? Learn how it was done with Tom Johnson of 'I'd Rather Be Writing'
At the core of customer engagement and relationship management is relevant, timely, context-specific content. However, creating personalized and relevant content at scale is easier said than done — especially in a constantly evolving digital landscape. Where do we start, and how do we change the way we produce and deliver content across an organization?
[A] 2020 Resources Guide of the highest-impact educational materials on Content Intelligence and Intelligent Customer Experiences
Hear insights on leading customer experiences teams from the American Medical Association’s Chief Experience Officer, Todd Unger.
Intelligent Customer Experiences are the future. Learn what makes a Customer Experience Intelligent and how to create Intelligent Customer Experiences
The Next-Generation of Intelligent Customer Experiences - 2019 Adobe DITAWorld keynote Summary
Join a group of industry experts diving deep into the foundational terminology and processes they each use when modeling content for omnichannel publishing.
Discover how customized DITA and new automated workflows can simplify authoring for chatbots and voice assistants.
[A] Webinar on the role of Intelligent Content - modular adaptive contextual content - for creating Intelligent Customer Experiences - Adobe DITAWORLD 2019
Join Alan for stories of industry content superheroes fighting and overcoming corporate challenges.
Join Ray Gallon as we discuss artificial intelligence, information 4.0, the role of machines, and how humanism fits into the expanding content ecosystem.
Next-gen Customer Experiences need context to become intelligent, flexible, and personalized. That context is created using Content structure and Semantics
Explore how Content Authoring has involved over time and how structured content, AI and NLP are helping to create Next-Generation Authoring
A graph database is a way of storing, accessing, and navigating large interrelated datasets that makes relationships as essential as the data itself.
Patrick Bosek, CEO and founder of easyDITA, discusses the future of structured authoring in this engaging podcast.
All About Content Semantics and Semantic Models and how to integrate semantics in the content in your enterprise platforms