[A] Resource Catalog

Legacy Content: Transform and Enrich it

Learn what it takes to make content portable through the many tools and channels of its full lifecycle

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Benefits of Decoupled Authoring

Discover the benefits of decoupled authoring as Cruce Saunders outlines how supply chains represent an integrated strategy for content delivery across multiple channels.

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Connecting Content with Models and Maps

See a simplified case study showing how to organize, map and model content in a decoupled content supply chain to power personalized customer experiences.

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Customer Experience Knowledge Graphs

Learn about the benefits of knowledge graphs to make more informed decisions, and visualize content streams. 

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Best Practices for Managing Increased Content in a Chaotic World

Follow these Best Practices to successfully manage large volumes of unstructured and structured content for content reuse and omnichannel content delivery.

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Hidden Data Security Killers in Content, Metadata & Operations

Learn about the hidden killers of information security to avoid systemic issues that can sabotage security practices surrounding content.

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Content Modeling Crash Course

Learn the basics of Content Modeling and determine what kind of content you need with this crash course.

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From Warring Content Kingdoms to Enterprise-wide Collaboration

Enter a world of expanded content influence across operations, and travel beyond committees into fertile lands found in shared patterns and standards.

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Content Related Practices, Disciplines, Skills & Roles

Can you differentiate between the practices, disciplines, skills, and roles related to content? Find out the distinction of these concepts as Cruce Saunders walks through the characteristics of each.

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What are MixIns?

See examples of MixIns and how they relate to the Content Model.

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What are Views?

Understand how content views enable the design of content for humans and machines consumption.

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What are Content Attributes?

Deep-dive into the attributes of content types to define specific details of content structure.

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What are Content Elements?

Recognize content types and its elements to understand the principles of structured content.

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What are Content Types?

Explore the variety of content types and the elements they share.

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What is Content Modeling and Structure

Learn how content models represent structural and semantic relationships that exists between content types.

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Building Blocks of a Content Model

Discover the key building blocks of Content Models and how they react in relation to one another.

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Facilitating the Flow of Content

Learn how the Content Services Organization (CSO) facilitates the flow of content between teams.

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All Content Has Structure

Create content that best serves your digital strategy by structuring content in a way that makes it easy to understand.

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The Big Shift in Content Intelligence

When content assets are valued as intangible intellectual property, they drive balance sheet value by contextualizing CX and removing friction from the entire customer lifecycle.

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The Temple of Content Intelligence

Strategy, standards, and systems connect with structure and semantics to build the “Temple of Content Intelligence.”

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