Customer Experience Platform Development

Weave together platforms, process, people and systems to enable simple experiences across multiple channels.

[A]’s methodology consists of four core disciplines, including Customer Experience Platform Development.

Customer Experience Platform Development Accomplishes:

  • Delivery tools, platforms and systems in place to enable personalized intelligent content.
  • Multichannel content experience orchestrated across all device types and sizes.
  • Effective development of the complexity, analysis and technology needed for elegant, integrated delivery of valuable content assets.
  • Marketing, IT and cross-functional teams empowered with the tools to design and deliver the smooth customer journeys that build brand value.

Gartner predicts that by 2018, more than 50% of organizations will redirect their investments to customer experience innovations.

[A]’s Customer Experience Platform Development Services

 
Customer Experience Technology Consulting — [A] helps select, build and integrate the ideal customer experience platform and technologies customized to organizational needs.
 
Customer Experience Platform Implementation — [A] implements CEM/CMS platforms and manages the complexity of content migration, syndication and targeting across multichannel.
 
Enterprise Software Integration — [A] provides enterprise integration of business intelligence and search tools, ERP & CRM applications, knowledge management, emerging cognitive and semantic services, line of business applications, and custom web services development to move content across silos, enrich and connect it, and publish content out to impact the customer experience at the CEM layer.
 
Marketing Technology Selection and Planning — [A] helps analyze needs for martech stack software and works on logical selection cycles that incorporate key integration considerations. Armed with an intelligent selection, [A] can help organize and implement the right mix of marketing technologies, connect channels, automate engagement, integrate APIs and web services, and enable content reuse across channels.
 
User Experience Design and Development — [A] designs and delivers personalized customer journeys and engagement paths across all digital touch points, from website to mobile, to robots like Google, Siri, and Corona, to native apps.
 
Multichannel and Mobile Content Enablement — [A] manages multi-platform development, mobile commerce and integration with CMS/CEM/CRM software and content APIs.


[A] provides organizations with the content platforms, structure, expertise, design knowledge and tactical planning needed to engage audiences across all digital touchpoints.

[A]: Choose a strategic partner who dives into the details

[A] is passionate about streamlining customer experience for a smarter world. [A]gents are dedicated to creating intelligent personalized content relevant to audience needs, aligned to organizational goals and targeted across multiple channels and devices.

[A]'s content engineers specialize in strategy, integration, management, support and training for the leading Content Management System (CMS) and Customer Experience Management (CEM) technology and platforms, including Kentico and Sitecore.

Partner with [A] for consulting, training, application development, content engineering, architecture, digital property management, analytics and strategy. [A] is passionate about enabling customer experience for a smarter world. [A]gents are dedicated to creating intelligent personalized content relevant to audience needs, aligned to organizational goals and targeted across multiple channels and devices.
 

Contact [A]

Ready for customer experience enablement? Engage customers, enhance customer brand experience, and nurture lifelong customer relationships with customers. [A] is ready to help.