Articles

What is a Content Services Organization?

Discover the new organizational model that supports content intelligence by incorporating Content Strategy, Content Engineering, and Content Operations practices within an overall Content Services Organization (CSO).

Content Operations Content Strategy

What is Intelligent Customer Experience?

Intelligent Customer Experiences are the future. Learn what makes a Customer Experience Intelligent and how to create Intelligent Customer Experiences

Content Engineering

Creating Context through Content Structure and Semantics

Next-gen Customer Experiences need context to become intelligent, flexible, and personalized. That context is created using Content structure and Semantics

Content Technology

Content Authoring for Human and Machine Consumption

Explore how Content Authoring has involved over time and how structured content, AI and NLP are helping to create Next-Generation Authoring

Artificial Intelligence Content Engineering

What Is a Graph Database?

A graph database is a way of storing, accessing, and navigating large interrelated datasets that makes relationships as essential as the data itself.

Content Engineering

All About Content Semantics and Semantic Models

All About Content Semantics and Semantic Models and how to integrate semantics in the content in your enterprise platforms

Content Strategy

What Is [A] Content Intelligence Framework?

[A] Content Intelligence Framework creates an environment for content engineering to introduce intelligent content and content technology in an enterprise

Artificial Intelligence

The Future of Content Starts with Collaboration

Intelligent content is the key to Information 4.0 and all of it depends the collaboration of people, professionals of various domains, and even machines.

Customer Experience

Customer Experience Satisfaction - Placing Content at the Center

To accurately measure Customer Experience Satisfaction, we need to understand that Content is at the Center of what Customers seek.

Content Technology Customer Experience

How Augmented and Virtual Reality impact Customer Experiences

Discover How Augmented Reality AR and Virtual Reality VR will impact Customer Experiences and enterprise workflows

Content Operations

Is Real-Time Collaboration a Real Thing?

Explore the benefits of using real-time collaboration tools across a distributed work environment, for businesses large and small.

Content Operations

Now Is the Time to Face Our Content Supply Chain Problems

The dynamics of content creation and supply chains are shifting. Explore the changes in Content Supply Chains and how how enterprises can adapt to them