Back to Top

Erica Jorgensen

Erica Jorgensen is a senior UX writer for Microsoft 365’s commercial customer experience team and has taught digital analytics at the University of Washington’s graduate program in digital communications. In her current position Erica writes copys that helps millions of people around the world buy, set up, and use their software. 

Her background spans branding, SEO, social media, advertising, and short- and long-form digital content development, including bot/chat content, SMS, email, mobile apps, web content, videos, and podcasts. She also offers a deep experience in content strategy, UX content design and research, customer experience analytics, and hiring and leading high-performing content teams. 


Join our panel of content experts to discover the necessity of moving towards a goal-oriented, omnichannel customer journey. Learn how to diagnose and repair pain points in your organization’s customer experience, and hear career advice from professionals on how to thrive in the content industry.