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What is Intelligent Customer Experience (ICX)?
Intelligent Customer Experience (ICX) redefines engagement through AI, automation, and data-driven insights. Learn how it enhances personalization and customer satisfaction.
Courses
Courses
The Big Shift in Content Intelligence
The role of content is evolving. Learn how major corporations are using content intelligence to drive engagement and business success.
Connecting Creation to Publication
Guidance for aligning content creation, management and publishing processes to eliminate bottlenecks and improve efficiency.
Customer Experience Knowledge Graphs
Learn about the benefits of knowledge graphs to make more informed decisions, and visualize content streams.
Benefits of Decoupled Authoring
Content should be easy to manage, update, and share. Learn how businesses are transforming content to improve reach, efficiency, and customer experience.
Walk-through of an Example Supply Chain
Allow content to move from system to system and across schemas with the Content Supply Chain.
Introduction to the Content Supply Chain: Stages & Business Case
Move faster in today's omnichannel environment by implementing a Content Supply Chain.
![[A]’s approach to help clients optimize customer experiences](/getmedia/220d344f-e1b4-4073-a41d-2329f496cdb6/A-_approach_to_help_clients_optimize_customer_experiences_listings.jpg)
[A]’s approach to help clients optimize customer experiences
In this interview clip, Cruce Saunders of Simple [A] explains the methodology [A] uses to assist enterprises deliver Intelligent Customer experiences.
Using Taxonomies to Personalize Customer Journeys
Learn how to organize your content! Meet people's needs and achieve business goals by understanding both the user journey and customer intent.
How AI is Changing Customer Expectations
Explore how AI is revolutionizing customer engagement, learn the value of structured content, and gain tips for delivering personalized experiences.
How To Work With Content Models
Unlock the power of content modeling and leverage AI technology to deliver content across multiple platforms and enhance user experiences.
Content Models: Design & Standards
Upgrade your content strategy with structured, reusable knowledge and future-ready tools. Learn how content modeling and modern frameworks improve efficiency.