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Meet innovators exploring the intersection of human and machine intelligence, where content and technology combine to build a better world.

Listen in on conversations packed with insights and stories about:

Intelligent Customer Experience

Omnichannel Content Technology

Marketing and Technical Communications

Content Strategy, Engineering, and Operations

AI, Machine Learning, and Graphs

Ethics, Accessibility, and Humanism

Leaders, Organizational Change, and Convergence

The Next-Generation of Human Intelligence

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Latest Guest

Hear content operations specialist Rahel Bailie share insights on building and managing growing content functions. Plus, learn the top five business drivers to address with Content Operations right away.

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The Business Value of Content Operations at Any Scale

Hear content operations specialist Rahel Bailie share insights on building and managing growing content functions. Plus, learn the top five business drivers to address with Content Operations right away.

Making Content Strategy Tangible with Carrie Hane

Carrie Hane, author, business owner, and content strategist, sits down with Cruce to discuss the human element of content strategy, and how to have effective discussions and tangible results across silos to build content intelligently.

Content Taxonomy: The Key to Better Customer Experience

Cruce sits down with Michael Priestley, OASIS distinguished contributor and IBM information architect, to discuss the human element of content taxonomy. How can a company create a content organizational structure that’s useful to the user, and what can we do to motivate the use of that structure across silos? Learn how to build excellent customer experiences at a massive scale while also keeping things user-focused.

Digital Policy: Powering Operations, Innovation, and Velocity

Many think digital policy is a chore related to managing risk and regulations. But policy has a far more important role to play in developing a healthy digital and customer experience ecosystem.  Explore the role digital policy plays in accelerating content operations, encouraging innovation, and speeding up content velocity. Find out how policy may be one of the key missing ingredients that can positively contribute towards content intelligence.

Dynamic Data-Driven Customer Interactions with Big Data

Uncover the alchemy of data and content microservices that produce golden customer experiences. Hear data-practitioner and Principal at CloudData LLC, Gaja Vaidyanatha share lessons from working with cloud-based architectures at massive scale. Discover how intelligent experiences are produced by integrating customer touchpoints into a single location that enables a 360-degree view of the customer.

Unifying Technical Content Sets into a Broader Ecosystem

Is unifying technical content sets into a broader ecosystem an impossible journey? Tom Johnson of 'I'd Rather Be Writing' shares his experience in working with Docs-as-Code and leveraging technical content sets.

Humanism in an AI-Driven World

Join Ray Gallon as we discuss artificial intelligence, information 4.0, the role of machines, and how humanism fits into the expanding content ecosystem.

Leading Teams Towards Next-Generation Customer Experiences

Hear insights on leading customer experiences teams from the American Medical Association’s Chief Experience Officer, Todd Unger.

Content Superheroes and the Battles They Fight

Join Alan for stories of industry content superheroes fighting and overcoming corporate challenges. Hear more at LavaCon 2019.

Pathways to Structured Authoring: DITA and Beyond

Patrick Bosek, CEO and founder of easyDITA, discusses the future of structured authoring in this engaging podcast.

Championing Enterprise Content Strategy

Learn how to champion enterprise content and why forming cross-functional forums helps solve problems faced company-wide.

Intelligent Content Supply Chains

Adolfo Hernandez, CEO of SDL, talks on the emerging use of machine learning, machine linguistics, and AI in this hyper-growth era of content.

Bridging Silos with Unified Content Portals

Jim Edmunds, CEO of Ingeniux, discusses key forces in bridging silos, providing adaptive CX, and improving digital authoring experiences, rich semantics, and solid content infrastructure.

Content Strategy Roles and Landscape

Hilary Marsh of Content Company talks about the roles of content strategists and how the landscape is changing, and gives listeners advice on getting started in the industry.

Creating Content Ecosystems

LavaCon founder Jack Molisani talks content strategy and how to future-proof content assets.

The Evolution Within Techcomms

Explore with Scott Abel the changing dynamics within enterprise content groups, and some of the emerging solutions.

The Semantic Web and Linked Data

Teodora Petkova discusses the importance and evolution of the Semantic Web and Linked Data.

On Bots, AI and Content Strategy

A look into the future of AI, human-bot interactions, and the direction of content strategy with Intercom's Elizabeth McGuane.

Exploring CEM

A look inside the changes to Customer Experience Management since the inception of Kentico with Karol Jarkovsky.

Making Content Memorable

Attention, memory, and decision-making guidelines for authoring memorable content with Memzy creator Dr. Carmen Simon.

Confronting Digital Change

Explore the challenges that organizations face when confronting digital change with ActiveStandards' Lisa Welchman.

Examining the Internet of Things

A discussion with Mark Lewis of Quark on the alignment and development of intelligent content and the Internet of Things (IoT).

Talking Content Strategy

A look at content strategy, content engineering, and organizational content challenges with Noz Urbina of Urbina Consulting.

AI and Machine Learning: Automate, Amplify, and Simplify using Big Data

Learn how AI and machine learning is being used to enhance content workflows and data architecture. Begin with these three foundational characteristics: automation, amplification, and simplification.

Graph Databases: The Path from Relational Big Data to the Future

(9:07) Learn how graph structure can simplify massive enterprise relational data stores. Discover the value in decoupling data architecture to future-proof data, and enhance customer experience.

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