Facilitate customer journeys across more channels, devices, and platforms while decreasing per-channel production costs.
Target structured content to a customer’s changing needs and context. Anticipate needs and recommend solutions.
Assemble unique experiences. Move beyond page-based thinking and towards modular content-as-a-service. Flow intelligent content into many views and containers.
Scale personalization. Streamline content production and publishing while adapting for an uncertain future.
Listen to customer intents and deliver relevant content responses with realtime semantic matching, reducing friction and building loyalty.
Partnership is a mindset that spans [A]’s entire business. Intelligent Customer Experiences never happen in a vacuum. [A] works with an array of peers, technology vendors, infrastructure providers, and related services vendors. Together, we form an integrated approach across client engagement, technical capability, and support to bring ICX solutions to life. Partner with [A].
When meeting customers' unique needs, content must be able to shape itself into multiple containers, templates, and interfaces. Customer experience and omnichannel leaders are rallying cross-functional teams and building content intelligence practices. These new practices drive the creation of structured, intelligent content.
Watch a short 3-minute video introducing [A]’s approach to content intelligence and start the journey to fluid, intelligent customer experiences.
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A self-paced, online video-learning course for everything you need to know about Content Intelligence.