Learn about Intelligent Customer Experiences (ICX) and how to power them with modular intelligent content.

See how ICX is already a factor in our daily lives. We’ll dive into the characteristics that make a Customer Experience ‘Intelligent’ – bringing together a customer's context, with the right assembled content, to meet their needs at the right time.

Bringing together "the right content, to the right place, at the right time" has always been the holy grail of customer experience. It's possible through the alchemy of content intelligence.

Learn how intelligent content powers omnichannel, contextual, fluid, automated, and conversational experiences

Key Takeaways

  • What separates Intelligent Customer Experiences from today's mainstream approach customer experience
  • The steps towards creating these intuitive and seamless next-generation experiences
  • How stronger content practices serve as the foundation for next-generation experiences

Will you join us?

The episodes will be freely available via our YouTube channel. You are invited to subscribe to the channel. If you click on the bell, YouTube will notify you of releases as they come out.

For a deep-dive into Intelligent Customer Experiences (ICX) watch a keynote here exploring the many dimensions and impacts.