Deep-dive into the fundamental of Content Intelligence to deliver next-generation cx
Learn about the Content Impact Quadrant to uncover the true potential value of your content
Learn about internal effort versus customer effort and how this can lead to optimal cx.
Discover how the smartest organizations are facing content management problems.
Content silos are strangling enterprise publishing. Without a plan or structure, organizations will face content and customer experiences problems.
Learn about the benefits of knowledge graphs to make more informed decisions, and visualize content streams.
Explore how modular content enables leading-edge customer experiences.
See how organizations that focus on creating intelligent content are able to empower customer experiences
See the importance of companies adapting to the changing world of content experiences.
Content that moves and shapes itself like the current of a stream, allows customers to easily flow down the path of least resistance.
Learn about the value of "low effort cx" and how it leads to a better engagement with customers.
As customer experiences are getting smarter, smart companies are making content assets work harder.
When content assets are valued as intangible intellectual property, they drive balance sheet value by contextualizing CX and removing friction from the entire customer lifecycle.
Explore how The Master Content Model™ provides a representation of content that can be mapped to different presentations across the content lifecycle.
Strategy, standards, and systems connect with structure and semantics to build the “Temple of Content Intelligence.”
ICX is capable of understanding a customer's context and making that customer's data available in real-time sessions.