Hear practitioners on how they implement omnichannel practices to improve effectiveness between digital teams in delivering intelligent customer experiences.

See how teams at Atlassian and the World Health Organization collaborate internally to ensure that the right information is delivered at the right time.

Key takeaways:

  • Approaches to unify team projects under a single framework.
  • Identify the hallmarks of successful omnichannel processes.
  • Empower teams with clear roles and tasks.
  • Speed up cycles with cleanly set communication expectations.

Additional Resources

Learn more about omnichannel practices in the 2021 OmnichannelX webinar Patterns that matter for Omnichannel.

Listen to this 2020 Omnichannel Roundtable edition and learn how leaders tackle strategies and operations to make personalized content possible.