Discover the relationship between people, processes, and technology to support seamless omnichannel experiences. 

Gain insight into the benefits of mapping the customer journey to build customer-oriented architectures. Learn to deliver reliable and flexible experiences that seamlessly adapt to customer needs

Key Takeaways:

  • Gain awareness of the real needs and preferences of customers across omnichannel journeys
  • Ensure consistency of experience across channels
  • Unify knowledge in a coherent way for easier, more intelligent customer experiences

Additional Resources 

Watch the OminchannelX webinar Patterns that Matter for Omnichannel

Get caught up with the 2021 Omnichannel Roundtable and learn how leaders tackle goal-oriented, omnichannel customer journeys.