Discover how content experts address accessibility to deliver intelligent content that serves customer needs.

See how teams at Microsoft, Atlassian, and World Health Organization own customer experience as a shared responsibility. 

Key Takeaways:

  • Break down silos and achieve organizational alignment
  • Ensure quality content creation.
  • Bake accessibility into team processes.
  • Drive performance across teams with OKR´s

Additional Resources

Watch the OminchannelX webinar Patterns that Matter for Omnichannel.

Get caught up with the 2020 Omnichannel Roundtable and learn how leaders have been tackling strategies and operations to make personalized content possible.