This expert-led discussion dives deep into journey maps and how to make customer-centric decisions.

Hear how to identify opportunities with intelligent content delivery methods that better engage users and customers.

Key Takeaways:

  • Uphold cross-functional collaboration for journey mapping.
  • Understand your customer's needs and pain points.
  • Fully embrace omnichannel marketing practices.
  • Identify areas of opportunity within every stage of the customer journey

Additional Resources

Watch the OmnichannelX webinar Patterns that Matter for Omnichannel

Watch the 2020 Omnichannel Roundtable edition and learn how other leaders tackle strategies and operations to make personalized content possible.